qqclub Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how qqclub ("qqclub", "we", "us", or "our") collects, uses, stores, shares, and protects the personal data of individuals ("Member", "you", or "your") who register for or use the qqclub online gaming platform accessible at qqclub.win.

qqclub is committed to protecting the privacy of all Members and handling personal data with transparency and in compliance with applicable data protection laws. By creating an account on the qqclub platform or by continuing to use our services, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms & Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions in relation to data privacy matters, this Policy shall prevail.

2. Data Controller

qqclub acts as the data controller in respect of all personal data collected from Members through the qqclub platform. As data controller, qqclub determines the purposes and means of processing your personal data. Where qqclub engages third-party service providers to process data on its behalf, those parties act as data processors under written agreements that impose obligations consistent with this Policy.

For all data-related enquiries, Members may contact our support team via the 24/7 live chat facility available on the Platform.

3. Data We Collect

qqclub collects personal data from Members through several channels. The categories of data collected include:

3.1 Registration & Identity Data

• Full legal name, date of birth, and gender.
• Malaysian identification number (MyKad number) or passport number for non-Malaysian nationals.
• Residential address, including postcode and state (e.g. Kuala Lumpur, Selangor, Penang, Johor).
• Email address and mobile phone number.
• Username and encrypted password hash.

3.2 Know Your Customer (KYC) Documentation

• Copies of government-issued photo identification (MyKad, passport, or driving licence).
• Proof of address documentation (utility bills or bank statements issued within the preceding 90 days).
• Proof of payment method ownership where required for withdrawal processing.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (e.g. Touch 'n Go eWallet, Boost, DuitNow, Maybank2u, CIMB Clicks, Public Bank FPX).
• Wallet balance history and transaction logs.
• Bonus credits awarded and wagering activity records.

3.4 Gaming & Betting Activity

• Sports betting history including markets, stakes, odds, and settlement outcomes.
• Live casino session logs including game type, stakes, and duration.
• Slot gaming history including titles played, stakes, and return records.

3.5 Technical & Usage Data

• IP address and approximate geolocation derived therefrom.
• Device type, operating system, and browser information.
• Session timestamps, page interaction logs, and navigation patterns.
• Cookie and local storage data as described in Section 9.

3.6 Communications Data

• Records of live chat support interactions.
• Email correspondence with the qqclub support team.
• Records of complaints submitted through the qqclub complaints procedure.

4. How We Use Your Data

qqclub uses the personal data collected for the following purposes:

• Account administration: To create, manage, and maintain your qqclub member account, including processing qqclub login requests and authenticating your identity.
• Transaction processing: To process deposits, withdrawals, and bonus credits to and from your qqclub Wallet in MYR.
• Identity verification: To verify your identity and age (21+) in compliance with KYC and AML obligations as required by our international gaming licence.
• Regulatory compliance: To meet our legal obligations under applicable gaming, financial crime, and data protection legislation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and handle complaints efficiently.
• Responsible gaming: To administer deposit limits, session controls, cooling-off periods, and self-exclusion requests where requested by Members.
• Platform improvement: To analyse usage patterns and improve the performance, stability, and content of the qqclub platform.
• Communications: To send you transactional communications (e.g. deposit confirmations, withdrawal notifications, and security alerts) and, where you have opted in, promotional communications about qqclub offers and features.

5. Legal Basis for Processing

qqclub processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and qqclub, including account administration, transaction processing, and game provision.
• Legal obligation: Processing required to comply with applicable law, including KYC verification, AML reporting obligations, and data retention requirements imposed by our gaming licence.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting our support team.

6. Data Sharing & Disclosure

qqclub does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of third parties in the circumstances described:

• Payment processors: Your transaction data is shared with payment service providers (including Touch 'n Go, Boost, DuitNow, Maybank, CIMB, and Public Bank FPX) solely to process deposit and withdrawal instructions.
• Identity verification providers: Where third-party KYC services are used to verify identity documentation, the minimum necessary data is shared under strict data processing agreements.
• Gaming content providers: Game session data (excluding personal identity data) is shared with game studios and live casino providers for the purpose of game delivery and dispute resolution.
• Regulatory and law enforcement authorities: qqclub will disclose personal data to relevant authorities where required to do so by applicable law, court order, or regulatory direction — including gaming regulators, financial intelligence units, and law enforcement agencies.
• Group companies: Where qqclub is part of a corporate group, data may be shared with affiliated entities for internal administrative purposes subject to equivalent data protection safeguards.

All third-party processors engaged by qqclub are contractually required to process personal data only in accordance with qqclub's instructions and to maintain appropriate security standards.

7. Data Retention

qqclub retains personal data for as long as is necessary for the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, as required by applicable AML and gaming licence obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of each transaction in accordance with financial record-keeping requirements.
• Communications and support records: Retained for three (3) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your membership and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with any individual Member.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by qqclub:

• Right of access: You may request a copy of the personal data qqclub holds about you.
• Right of rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data, subject to qqclub's legal and regulatory retention obligations.
• Right to restriction: You may request that qqclub restricts its processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data.
• Right to object: You may object to processing based on legitimate interests. qqclub will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via the 24/7 live chat facility. We will respond to all data rights requests within 30 calendar days. We may require verification of your identity before processing any request.

9. Cookies & Similar Technologies

qqclub uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function, including session management, qqclub login authentication, and security features. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings and game lobby filters to improve your experience on return visits.
• Analytics cookies: Used to collect anonymised usage statistics to help us understand how Members navigate the Platform and identify areas for improvement. qqclub uses first-party analytics only.

qqclub does not use third-party advertising or retargeting cookies. You may manage non-essential cookies through your browser settings. Note that disabling functional or analytics cookies will not prevent you from using the Platform but may affect certain personalisation features.

10. Children's Privacy

The qqclub platform is strictly intended for persons aged 21 years and over. qqclub does not knowingly collect personal data from individuals under the age of 21. If qqclub becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned. If you believe a minor has registered on the Platform, please contact our support team immediately via live chat.

11. Security

qqclub implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption of all data in transit between your device and the qqclub platform.
• Encrypted storage of passwords using industry-standard salted hashing algorithms.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Automated monitoring and alerting for suspicious login activity, including unusual IP patterns.

Notwithstanding these measures, no internet-based service can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, qqclub will notify affected Members and the relevant supervisory authority in accordance with applicable legal requirements.

12. International Data Transfers

qqclub's servers are operated in data centre facilities subject to appropriate security certifications. Where personal data is transferred outside of Malaysia to third-party processors located in other jurisdictions, qqclub ensures that such transfers are governed by appropriate contractual safeguards — including standard contractual clauses or equivalent mechanisms — to ensure that your data receives a level of protection consistent with this Policy and applicable law.

13. Changes to This Privacy Policy

qqclub may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be published at qqclub.win/privacy-policy with the effective date displayed at the top of the document. Where changes are material, qqclub will notify Members by email or by a prominent notice on the Platform prior to the changes taking effect. Continued use of the Platform following such notice constitutes your acceptance of the revised Policy.

14. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or qqclub's processing of your personal data, please contact our Data Support team via the 24/7 live chat facility on the Platform, or by emailing us at the address displayed in the footer of this page.

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. qqclub will always endeavour to resolve privacy concerns directly before any formal regulatory escalation is required.

Email: [email protected] (displayed as plain text — not a clickable link)